FREQUENTLY ASKED QUESTIONS

The way nature intended.

Frequently asked questions.

How do filtered water coolers work?

Tap water is fed through a filter inline with the cooler. This filter removes excess chemicals, chlorine, and bacteria that can still remain after treatment by local water supply authorities. Chlorine, in particular, can make water taste bad and it has an unpleasant odour. After filtration, the water is then chilled and held in a small tank within the cooler, ready for drinking at any time. Some models contain ‘hot tanks’ which will dispense hot filtered water. These can be turned on or off as required.

 

Can I buy a filtered cooler?

Yes, purchase of a cooler is possible. We also carry under sink filters which can be plumbed in so that the water coming from your ‘additional’ sink tap is already filtered. For private customers, we can recommend some excellent options so that they too can enjoy fresh tasting water in their homes all year round for very low cost. Don’t buy bottles of water at the shops! Fill a bottle from home and take it with you and the unit will pay for itself very quickly.

 

Do I need a plumber to fit my water cooler system?

No. It is a very simple process. Generally, the cooler (or filter) can be plumbed into the existing water pipe access area. Allclear Cool Water are well practiced in this procedure and install all coolers as part of the service. If the unit cannot be plumbed in, we can provide you with a bottle top unit which only needs to be filled from your tap.

How often does my water cooler require servicing?

This depends on the amount of use. Some coolers need a quarterly service, including filter replacement. Others only need servicing every 6 months. Servicing includes sanitation of the unit. A domestic unit generally requires servicing only once every year.

 

What are the terms of the rental agreement? *

If you choose to rent, the unit remains the property of Allclear Cool Water and the agreement term is for an initial 12 months. At the end of the agreed term, the contract can be terminated with one month’s notice by either party.

*Please note that we do not generally provide rental coolers in domestic situations.

Rental fees must be paid in advance.

WATER COOLER PRODUCT OPTIONS

Bottle Top Coolers

Bottle Top Water Coolers are great if you have no access to a plumbed in water cooler solution. Great for warehouses and remote locations. View our range of bottle top coolers for counter tops or free standing models.

Plumbed Water Coolers

A plumbed water cooler solution is a great option to have fresh clean water all year round without having to worry about ordering water bottles. Check out our plumbed water cooler product range.

Undersink chillers and filters

Filtered tap water provides the best of both worlds. Environmentally friendly, clean tasting - Fresh, clear and safe drinking water at a fraction of the cost of commercially packaged water.

SERVICE AND MAINTENANCE

Maintenance is part of every rental agreement

To produce the best quality water possible, it is necessary to keep the unit maintained and the filters clean and fresh.

Our servicing involves sanitation of the unit and replacement of filters wherever necessary and we keep a regular maintenance schedule so that all customers are assured that Allclear Cool Water is monitoring their water cooler and making sure it remains in proper, hygienic working order. Our service vehicle carries a supply of replacement filters at all times and can attend promptly to most customer requests.

Rentals include all services as part of the agreement and if the unit is owned by the customer, service is charged on a per call basis.

Contact Us

Can't decide on the right water cooler solution for your office? Our staffs are here to help.

Simply give us a call on 02 4367 4991 or use the enquiry form to send us a message. We can discuss with you your location and find the best solution to provide you with cool, refreshing, filtered water all year round.

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CENTRAL COAST AND NEWCASTLE

PHONE: 0408 670 434

 

Open Hours

Mon-Fri: 9am - 5pm

Sat: 9am - 12pm

Sun: Closed

 

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